Answer questions

Questions keep coming up over time

Introducing The Brand New Piltos Villa

I’m more at peace since I made the decision to buy and arkshelter.

We have tried to answer as many questions as possible that every guest has during their stay or before making a booking.

What time is arrival and departure?
The apartment is available from 4 p.m. on the day of arrival and until 11 a.m. on the day of departure. Just talk to us about whether the apartment might be available longer or earlier.
Can beds be rearranged?

In bedroom 1 (preferred for parents) only the cot can be adjusted. In bedroom 2 (preferred for children), the two single beds can be converted into a double bed with a width of 160 cm, or a family bed with a width of 240 cm.

Mobility without a car

A bicycle is available free of charge, for example to buy small amounts of groceries.  In addition, there is the so-called “Netliner”, as flexible as a taxi and as cheap as a BUS.

If you don’t own a car, we can  “I would like to do the initial grocery shopping together with the car.

The nearest bus stop

The nearest bus stop is the “Gerstsenhof” stop and can be reached on foot in 6 minutes. 

Line 385

Coffee machine

When booking you can specify whether  a Senseo pad machine or a filter machine should be provided. The filters are to be brought along and have the size 4?????

Buns and shopping

In the village there is a small shop (Konsum am Eifelsteig) with groceries and bread and rolls from the bakery. To get there, we are happy to lend our bikes free of charge. There about 15 minutes and back only 5 minutes. 

Fall protection / bed rail

It is possible to mount a fall-out protection. Please contact us before arrival.

Extra bed / cot

The bed 120 x 60 can be placed in three positions: 

A: Mattress on top (infant)

B: Mattress all the way down (child crawls and pulls himself up)

C: Without side rails. The child leaves the bed independently.

In addition, you decide whether the bed with the parents (bedroom 1)  or set up in bedroom 2. 

Cancel because of Corona
If the incidence value of the Aachen city region at the time of your stay does not make accommodation possible,
we will of course refund the full amount.
How high is the incidence value in the region?

Is there a testing center on site?
Yes, there are two test centers:
Negative test upon arrival
accordion content
Which corona rules apply to day trips in Holland or Belgium

Below you will find an overview of the corona measures in the Netherlands, Germany and Belgium. The red sections indicate what has changed since the last Action Summary.

Maatregelenowaiver – D

What are the entry requirements when you arrive in the Netherlands and Belgium

Web formula “Crossing Borders” – Maatregelen voor het grensgebied Euregio Maas-Rijn

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